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Mark Spicuglia, Total Bathroom Renovations

What work do you do at Total Bathroom Renovations?

I’ve been in business for 20 years. I renovate bathrooms, toilets and laundries. I have a small team and I like to think we do great work at a reasonable price.

Before the website, how did you go about getting customers for your business?

There have been two ways I’ve got customers. One is from referrals, where someone knows someone I’ve helped. The other way is advertising in the local papers.

Over the years, advertising in local papers was becoming more and more expensive. Sometimes I’d make cut backs to suit my budget such as making my ads smaller, but often in a small ad it is impossible to showcase my work as I would like.

How did you start working with Kwik Kopy?

Here’s a thing I’m not too proud to admit. I didn’t have a website.

Then in early 2013, in discussions with my wife, I decided to get a website developed.

I didn’t know where to start but I contacted a website guy that someone knew. Big mistake! Yes, I got a website but I certainly wasn’t happy with it. It just didn’t look right.

I happened to be talking to the guys at Kwik Kopy and asked them what they thought of my site. I hadn’t expected such a frank assessment but to be perfectly honest, their constructive criticism was just what I (and my business) needed.

If you are asking someone for $10,000 to $15,000 for their bathroom, people are going to check you out carefully and the existing website just wasn’t up to the job.

How did you find the process of developing your website with Kwik Kopy?

With my job, I’m time poor and Kwik Kopy worked around my schedule. They made it easy.

My website is working for me.

What was the biggest benefit to building your website with Kwik Kopy?

Everything Kwik Kopy said about what I should do and every recommendation for my website design made sense and most importantly I trusted them. I’ve been able to cut back on my newspaper advertising spend and best of all, my website showcases my business in ways I wasn’t able to before. I’m getting enquiries and business through my website which is exactly what I was looking for.

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